Política de reembolso
Standard Products:
Orders will be shipped within 3–7 days after payment confirmation.
Handmade & Custom Products:
All handmade items are made to order.
Processing time: 3–20 days, depending on product complexity.
Worldwide Shipping:
Free worldwide standard shipping for orders over$9 USD.
A shipping fee of $4.90 USD will be charged at checkout for orders under $9 USD.
Estimated delivery takes 7–15 days after dispatch, based on your destination.
EU Right of Withdrawal:
If you are a consumer located in the European Economic Area (EEA), you are entitled to cancel your purchase within 14 days after receiving your order without providing any reason.
Exceptions:
Under EU Directive 2011/83/EU, the right of withdrawal does not apply to personalized or custom-made goods. Our handmade and custom products are produced on a made-to-order basis, so this right of withdrawal does not apply to such items.
If you have any questions, please contact us and we will review your case individually.
Please reach out to us before the 14-day period ends:
📧 Email: hexiaohuo816@gmail.com
Kindly include your order number and clearly state that you wish to cancel your order.
We will process your request within 14 days upon receiving your notice.
Returns & Refunds:
All handmade and custom products are made to order.
Once your order has been dispatched, we do not accept returns, exchanges or refunds caused by change of mind, personal preference or wrong size selection.
Please thoroughly check product details, specifications and custom options before placing an order.
Handmade Notice:
Every handmade item is carefully crafted. Slight variations in color, texture and details are typical characteristics of handcrafted goods and shall not be regarded as defects.
After-Sales Support:
Please contact us within 30 days after delivery if you experience the following issues:
- Items damaged during transit
- Wrong items received
- Missing parts or accessories
Please attach clear photos of the product and its packaging when contacting us. After verification, we will provide appropriate solutions including replacement, partial refund or full refund.
We will reply to all inquiries within 1–2 working days.