Shipping policy

Thank you for shopping at HEXIAOHUO

 Processing Time:

- **DIY Material Packs**: Orders will be shipped within 3-7 business days after payment is confirmed.

- **Handmade Finished Products**: All items are handcrafted with care, so orders will be shipped within 7-20  days after payment is confirmed.
*Note: Processing time does not include shipping time. We will send you a tracking number via email once your order is shipped.*

 Worldwide Shipping & Delivery Time:

We offer **free standard international shipping** to all countries worldwide.
The estimated delivery time after shipment is **7-15 business days** for most destinations (US, Canada, Europe, Australia, etc.).
*Please note: Delivery times are estimates only and may be delayed due to customs clearance, holidays, or other unforeseen circumstances beyond our control.*

Shipping Method:

We use reliable international tracked shipping services to ensure your package arrives safely. All orders include full tracking information, which you can check via the link in your shipping confirmation email.

 Shipping Costs:

Orders over $9 USD enjoy free worldwide standard shipping.
For orders under $9 USD, a $4.90 USD shipping fee will be added at checkout.

 Important Notes:

To ensure your handmade gift arrives safely, please double-check your shipping address before placing your order. If you notice an error after ordering, contact us immediately at [hexiaohuo816@gmail.com] and we'll do our best to help!

Once your order has been shipped, delivery times may vary due to carrier schedules or customs processing — we appreciate your patience and will always do our best to support you if any issues arise.